Customer Service

Wow. Finally has time to write again.

For last few months had some encountered with customer service from various provider. Here's my feedback

Macdonald :
My ezlink card seems to be faulty. Hence I was not able to tap to get my points. However, none of the staff at the various outlet seems to know what to do or how to handle. The "best" was to smile, some don't know how to react and like stun. Well, tried to fill up their feedback form on their webby indicating my contact details and my card number. Zero respond ;-< Very bad, so just eat less with them ;-)

Anyway, I think the problem lies with after I had own van, bo use the card wif any MRT or Bus liao. Even recently tries to use the same card taking bus/mrt has problem, but it "auto-solve" after few trips.

Lucky they now still have the $2 breakfast. If not really cannot find a reason to visit ;-ppp
(since even their wireless is not available liao)

AXS machine :
I pay my credit card bills via the machine nowadays as it accepting most of the banks now ;-) Usually they has this 1 lucky draw chance per $100 paid. There is once when the screen hang and I lost my chance to claim the lucky draw... Fill up their online form and got a respond next morning via phone. The person was polite. Well, he asked for certain details like the CC number used (so many how to remember). So end up I suppose to call them back again to provide the inforation. Overall, I think can consider their service is Good as it's me that cannot provide details and lazy to call back (come on, it's lucky draw chances only, not sure win).

Wireless @ SG :
Mmm, even since it's launch not so good impression for it ;p Tried to apply when they first started, then to know only has to wait 1-2 days for activation. So lost the password. Later when i noticed they finally has a link for feedback, chop chop fill in liao. Has a friendly lady customer service that called me to ask if so far anyone contacted me (shows their CRM not accurate?). She gave me my password over the phone (wow!) and suggested to mail me a hardcopy (double wow!). However, thinking she will mailed me a copy, I never write it down. The letter never came. Double disappointment! hahaha... Later came to know wife has her id/pwd, so can use her ;-)

Plus, M1 has this plan that just pay $22 a month. I think people like me that get frustrated, will end up going to M1 mah ;-)
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Wanted to try selling things online and do some drop shipping.

Fedex
Dig the website to find out how to get a merchant account. Fill up their form to request more details. Only on my 3rd tries over like 2 months filling up then get a phone reply. Was busy so requested her to call later. She tried but was not able to reach me and ended up dropping me a email to call them for details. Mmm, if I can call, I would had from day 1 right. Funny why go online but still die die must call leh. Heng it's not the only provider in the world... Within the few days I fill up the form and by time she called me, DHL replied me liao. Wanted to work with them as earlier one of my client said their service not bad. Maybe I forget to burn joss stick each time I tries...

DHL
Frustrated over no reply from Fedex online form, tried DHL. 2nd day got reply and received almost all details I need. So chop chop sign up and become their customer liao. But then, not much business to support also. hahaha...

Disclaimer : Above are my personal experience and opionion. It does not reflect 100% of what you may encountered.